Shipping Charges & Shipping Policies:


* Shipping charges are as follows:
* Orders up to $15.00 will be charged a $6.99 shipping charge.
* Orders from $15.01 to $40.00 will be charged a $9.99 shipping charge.
* Orders from $40.01 to $65.00 will be charged a $14.99 shipping charged
* Ground Shipping is FREE for orders over $65.00.


We ship within the lower 48 contiguous United States ONLY.

   * Items are typically shipped through UPS and USPS First Class. Tracking Numbers may not be available on all orders.
   * Orders that are placed before 12:00 PM CST are typically processed and shipped the same day. Saturday and Sunday orders will be processed the following business day.
   * Although most shipments take average of 3-5 days, please allow 7-10 days (5-7 business days) for your order to arrive. If you have not received your order after 10 days please contact us via email or phone. Please see the contact page for contact information.

*Refused/Undeliverable Address:
If you decide to refuse a shipment with out contacting us for a RMA Number we will be forced to charge you the cost of the return. If we receive a package back that states that the package was undeliverable due to the address, we will credit you back the full amount less the shipping charges you were charged or $6.95 if you received free shipping.

*Credits and Reshipments
We will not re-ship or credit you for packages that have a delivery confirmation.

Return Policy:

Refunds

Products may be returned unopened for a refund within 30 days of you receiving the order and may be charged a 15% re-stocking fee at our discretion. You must fill out the Return Merchandise form and receive an RMA (Return Merchandise Authorization) number from us first. Items that are in un-sellable condition, no longer wanted, you changed your mind, missing parts or you ordered the wrong product will not be refunded.

If you return an item past our 30 day grace period without our prior approval, we reserve the right to return the package and you will be responsible for the return shipping charges.

Please note that we will only refund shipping costs if the return is a result of our error up to $9.95, unless prior arrangements have been made with the return department. Return your item (s) using UPS ground, FedEx ground or standard U.S. Mail.
Return Your Item

In order to return an item you will need to fill out our "Return Merchandise Authorization" form. We will then provide you with an RMA (Return Merchandise Authorization) number to insure that your return is properly routed and that your refund or replacement is processed properly.

Refused Shipments

If you refuse your package you will be charged the original cost of shipping or $6.99 if you received free shipping, plus the cost of return shipping. Free shipping only applies when the product is kept. Unless we sent the wrong product or made some other error on shipping your product.

Cancelled Orders

If we are not able to cancel an order before it ships, you may still return the order, however you will be responsible for the cost of the shipping as well as the return shipping charges.

Damaged Shipments

If your product is damaged in transit or defective upon arrival, we will exchange the product for you at no charge. If the package is received damaged, you must contact us within five days of the shipment being received.

You can expect a refund sent to your credit card company within 14 business days of Mr. C´s addressing your return.

Refund Process

Once Mr. C´s processes your refund you will receive a refund receipt via email from our credit card processor Authorize.net and / or Mr. C´s. Please check your spam folder for emails from Mr. C´s or Authorize.net if you could not find your refund email. Please note that it typically takes 3-7 days for your bank or credit card to post the refund to your account.

Exchanges

We are not able to make exchanges, since you have to send back the product.

Do not send us your old broken parts to see if we can get new ones. We can not accept them due to insurance and health liabilities.

Mike Helso
Mr. C´s Vacuums and Home Center
816-833-2300
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